This Cancellation and Refunds Policy explains how cancellations are handled and when refunds may or may not be provided for Services purchased from Hasten Infotech.

1. Project-Based Services

a) Project initiation

A non-refundable advance or booking amount is typically required to start the project (as defined in the proposal or contract). This advance covers initial planning, discovery, and resource allocation.

b) Cancellation before work starts

If you cancel before we begin work and within a short period of placing the order, we may, at our discretion, refund a portion of the amount received after deducting any administrative or banking charges.

c) Cancellation after work has started

If you cancel the project after work has commenced:

• Fees for the work already completed, including allocated resources and overheads, will be deducted from any amounts paid;
• Depending on the stage of the project, the advance or milestone payments may be partially or fully non-refundable;
• Any unpaid work performed up to the cancellation date may still be invoiced.

2. Retainer, Subscription, or Ongoing Services

For ongoing services such as monthly digital marketing, maintenance, or support, you may cancel future billing by giving written notice as per the notice period specified in your agreement (for example, 30 days). Payments already made for the current billing period are generally non-refundable, but services will continue until the end of that period.

3. Training, Workshops, and Events

For paid training programs, workshops, or webinars:

• If you cancel a confirmed seat before a defined cut-off date (e.g., 7–10 days prior), you may be eligible for a partial refund or rescheduling, subject to admin charges;
• Cancellations made after the cut-off date or no-shows on the day of the event are typically non-refundable;
• If Hasten Infotech cancels or reschedules an event, you may be offered a full refund or the option to attend a rescheduled session.

Specific rules will be clearly mentioned in the event/training communication.

4. Digital Deliverables

Due to the nature of digital products and services:

• Once a digital deliverable (such as code, design files, or strategy documents) has been shared or deployed, refunds are generally not possible;
• However, we will reasonably address defects or issues in line with the agreed scope and support terms.

5. Quality Concerns

If you have concerns regarding the quality of the Services delivered, please report the issue in writing with detailed feedback and examples. We will review and, if the concern is valid and within scope, work to rectify the issue. Refunds, if any, will be considered only in exceptional cases and at the sole discretion of Hasten Infotech management.

6. Processing of Approved Refunds

If a refund is approved:

• It will be processed using the original method of payment where possible;
• Processing time may vary based on your bank or payment provider (typically 7–14 working days);
• Any transaction or currency conversion charges are usually non-refundable.

7. Contact for Cancellation and Refunds

To request a cancellation or raise a refund query, please write to:

Email: info@hasteninfotech.com
Subject Line: “Cancellation/Refund Request – [Your Project/Invoice Number]”