Hasten Infotech primarily provides digital and professional IT services, not physical products. This Shipping Policy explains how deliverables are provided to clients.

1. Nature of Deliverables

Depending on the engagement, our deliverables may include:

• Software applications, websites, or mobile apps;
• Source code, design files, and documentation;
• Reports, feasibility studies, and business plans;
• Digital marketing assets and analytics reports;
• Online training resources and session recordings.

These are usually delivered electronically via:

• Email;
• Secure file-sharing platforms;
• Project management tools;
• Deployment to your hosting/server or app store accounts.

2. Delivery Timelines

Delivery timelines are specified in the proposal, SOW, or project plan agreed with each client. Timelines may depend on scope and complexity of the project, availability of client inputs and approvals, and third-party dependencies (e.g., hosting providers, app stores, APIs).

Any delays caused by incomplete requirements, late feedback, or third-party issues may impact the delivery schedule.

3. No Physical Shipping

We do not usually ship physical goods. As a result, there are no standard courier or logistics charges, and no physical tracking numbers are issued for digital deliverables.

If, in exceptional cases, any physical documents, hardware, or media are shipped, the terms (courier, charges, delivery time, and risk) will be mutually agreed and documented separately with the client.

4. Acceptance of Deliverables

After delivery of a milestone or final project, you will have a review period (as per your contract) to test and confirm acceptance. Any bugs or issues reported within the agreed warranty or support period will be addressed according to the terms of your agreement.

If you do not raise issues within the agreed review period, the deliverable may be deemed accepted.

5. Changes and Scope Revisions

Changes requested after acceptance (or outside the original scope) may be treated as change requests, which may require additional time and may incur extra charges based on the new requirements. These changes will be mutually discussed and approved before implementation.

6. Contact for Delivery Queries

For any questions related to delivery of your project or digital assets, please contact us at info@hasteninfotech.com.